The New York Independent Assessor Program (NYIAP)

The New York Independent Assessor Program conducts assessments of New York Medicaid members seeking personal care services and/or consumer directed personal assistance services, or enrollment into a Managed Long Term Care plan. 

Our Helpline Services

We’re here to help you

Your phone call is important to us. You can expect prompt and courteous customer service from our Helpline counselors. They can help you in any language.

Phone: 1-855-222-8350 
TTY: 1-888-329-1541

Monday to Friday, 8:30 a.m. to 8 p.m. and Saturday, 10 a.m. to 6 p.m. We are closed on state holidays.

Our Helpline will:

  • Explain the assessment process
  • Schedule your assessment appointments at a time that is convenient to you
  • Answer your questions about our services

We look forward to assisting you!

Information for Local Departments of Social Services and Managed Care Organizations

The Local Departments of Social Services (DSS) and Managed Care Organizations (MCO) can call NYIAP for more information on assessment requests or general inquiries.

NYIAP Operations Support Unit  
Phone: 1-855-665-6942 
TTY: 1-888-329-1541 

Monday to Friday, 8 a.m. to 7 p.m. 

Saturday, 10 a.m. to 6 p.m. We are closed on state holidays.