The New York Independent Assessor Program conducts assessments of New York Medicaid members seeking personal care services and/or consumer directed personal assistance services, or enrollment into a Managed Long Term Care plan.
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Our Helpline Services
We’re here to help you
Your phone call is important to us. You can expect prompt and courteous customer service from our Helpline counselors. They can help you in any language.
Phone: 1-855-222-8350
TTY: 1-888-329-1541
Monday to Friday, 8:30 a.m. to 8 p.m. and Saturday, 10 a.m. to 6 p.m. We are closed on state holidays.
Our Helpline will:
- Explain the assessment process
- Schedule your assessment appointments at a time that is convenient to you
- Answer your questions about our services
We look forward to assisting you!
Information for Local Departments of Social Services and Managed Care Organizations
The Local Departments of Social Services and Managed Care Organizations can call NYIAP for more information on assessment requests or general inquiries.
NYIAP Operations Support Unit
Phone: 1-855-665-6942
TTY: 1-888-329-1541
Monday to Friday, 8 a.m. to 7 p.m.
Saturday, 10 a.m. to 6 p.m. We are closed on state holidays.